Question 1

How do I create my first note?

Accepted Answer

Tap the + button on the home screen, then select your input method: record audio, upload a file, paste text, or scan a document. Notella will automatically transcribe and summarize your content.

Question 2

What file formats can I import?

Accepted Answer

Notella supports audio files (MP3, M4A, WAV), PDF documents, and images for OCR text extraction.

Question 3

How many languages does Notella support?

Accepted Answer

Notella supports transcription in 50+ languages using advanced AI technology. You can change the transcription language in Settings.

Question 4

Why is my transcription inaccurate?

Accepted Answer

Transcription accuracy depends on audio quality. For best results: record in a quiet environment, speak clearly, and hold your device 15-30cm from the speaker. Background noise significantly affects accuracy.

Question 5

Is there a recording time limit?

Accepted Answer

Free users have limited recording time per month. Premium subscribers enjoy extended recording limits. Check your usage in Settings > Usage.

Question 6

Can I edit the transcription?

Accepted Answer

Yes. Open any note and tap the edit icon to modify the transcript, summary, or any AI-generated content.

Question 7

How do I generate flashcards?

Accepted Answer

Open any note, tap the study icon, and select "Generate Flashcards". Notella's AI will create flashcards based on the key concepts in your note.

Question 8

How does the quiz feature work?

Accepted Answer

After generating flashcards, tap "Start Quiz" to test your knowledge. Notella tracks your progress and uses spaced repetition to help you retain information.

Question 9

Can I share my flashcards with others?

Accepted Answer

Yes. Use the share feature within any note to generate a shareable link or QR code.

Question 10

How do I upgrade to Premium?

Accepted Answer

Go to Settings > Subscription and select your preferred plan. Payment is processed securely through the App Store.

Question 11

How do I cancel my subscription?

Accepted Answer

Subscriptions are managed through Apple. Go to iPhone Settings > [Your Name] > Subscriptions > Notella > Cancel Subscription.

Question 12

How do I restore my purchases?

Accepted Answer

Go to Settings > Subscription > Restore Purchases. Ensure you're signed in with the same Apple ID used for the original purchase.

Question 13

How do I delete my account?

Accepted Answer

Go to Settings > Account > Delete Account. This permanently removes all your data from our servers. This action cannot be undone.

Question 14

Is my data secure?

Accepted Answer

Yes. Your notes are encrypted and stored securely. We do not sell your data or use it to train AI models. Read our Privacy Policy for details.

Question 15

Can I export my data?

Accepted Answer

Yes. Go to Settings > Export Data to download all your notes, transcripts, and flashcards.

Question 16

Does Notella work offline?

Accepted Answer

You can record audio offline. Transcription and AI features require an internet connection.

Question 17

The app is not recording audio. What should I do?

Accepted Answer

Ensure Notella has microphone permission. Go to iPhone Settings > Notella > Microphone and enable it.

Question 18

My notes are not syncing across devices.

Accepted Answer

Check your internet connection and ensure you're signed in with the same account on all devices. Try pulling down to refresh on the home screen.

Question 19

The app crashes when I open it. How do I fix this?

Accepted Answer

Try force-closing the app and reopening it. If the issue persists, ensure you have the latest version from the App Store. Contact us if the problem continues.

How can we help?

Contact us

Answers to common questions

Getting Started

Recording & Transcription

Study Features

Account & Subscription

Privacy & Data

Troubleshooting

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